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Nearshore Account Management Services for U.S. Companies

Deliver exceptional client satisfaction and drive revenue with bilingual account managers based in Colombia.

Get Your Free Consultation
Rombo Amarillo

Why Choose VGF Account Management?

Build stronger relationships and boost revenue with specialized account management resources:

  • Customer experience specialists for proactive engagement
  • Sales staff adept at upselling and problem-solving
  • 24/7 backend support from a support-savvy sales team
  • CRM-trained professionals optimizing client processes
  • Structured sales playbooks and performance tracking
  • Revenue improvement through managed accounts

“Account Management: Customer experience specialists… Sales Staff… Primary problem solving for customers… Sales playbook… Revenue improvement… Sales performance… 24/7 backend and customer support from the sales department.”

Rombo rojo

The Nearshore Advantage

U.S.-Aligned Account Management, Powered from Colombia
Our account managers operate in U.S. time zones, communicate fluently in English, and seamlessly integrate with your brand and systems:

• EST/CST working hours
• Bilingual professionals with cultural fluency
• 30–50% lower costs compared to domestic hires
• Fast onboarding and flexible, scalable teams

“Customized Nearshore Staffing: We design and build teams that are precisely aligned with your processes, goals, and culture.”

Rombo Amarillo
Rombo Amarillo

Our Account Management Services

Enhance your client relationships with a full suite of account support:

  • Customer Experience Specialists: Manage and optimize client satisfaction and retention
  • Sales Staff: Promote offerings, upsell, and provide frontline problem-solving
  • CRM Experts: Implement, manage, and optimize client systems
  • Sales Playbook Execution: Standardize outreach and performance processes
  • Revenue Enhancement: Identify growth opportunities and boost account performance
  • Performance Monitoring: Track KPIs and optimize engagement metrics
  • 24/7 Backend Support: Provide seamless client support across time zones
Rombo rojo
Rombo Rojo

How It Works

A Partnership Built for Client Success

01
Discovery session to define account objectives
02
Match and onboard a dedicated account manager
03
Integrate with your CRM and account systems
04
Begin client outreach, support, and upsell campaigns
05
Weekly KPI reporting and optimization strategies
Rombo Amarillo

Benefits you’ll Experience

  • Improved client satisfaction and reduced churn
  • Proactive account engagement and issue resolution
  • Increased revenue through cross-sell and upsell
  • Transparent performance data for informed decision-making
  • Consistent 24/7 support aligned to U.S. markets
Rombo rojo

Proof From Competitors

Outsourced account management enhances client loyalty and drives scalable growth. CrewBloom highlights that such specialists “build strong and lasting relationships with customers” and provide strategic upsell and support Reddit+14CrewBloom+14Flat Rock Technology+14CrewBloomFinancial TimesShyft Global Services+3OutsourceXtra+3CrewBloom+3. Similarly, experts note outsourced account management as a key to boosting revenue, freeing internal teams, and delivering consistent customer experience .

6 proof from competitors
Rombo Amarillo
Rombo rojo
Rombo Amarillo

Why VGF Stands Out

Feature

  • Bilingual & culturally fluent
  • Customer experience focus
  • Sales + CRM + backend support
  • 24/7 account & support coverage
  • KPI reporting & structured playbooks
  • Cost-effective nearshore model

VGF Nearshore AM

U.S. Domestic Hire

Strategic Account Partnership

We embed into your business as true partners, enhancing client relationships, optimizing workflows, and driving revenue together.

“We don’t just fill roles; we act as an extension of your team, focusing on long term success and measurable results.”

Contact Us Today

Let’s Streamline Your Account Management Today

Tell us about your business needs — we’ll respond within 24 hours.

You’ll hear from one of our consultants within 24 hours.

Talk to us

  • 574 State Route 416, Montgomery, NY. 12549
    Orange County, NY USA
  • Carrera 53 # 80 – 198, Edificio Torre Atlantica, WeWork, Barranquilla, Colombia
  • +1 845-738-5950
  • [email protected]
  • Mon–Fri | U.S. Business Hours
9 contact info
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©VGF Management. 2025

Talent Solutions
  • Administration y operations support
  • Finance y accounting BPO Technology y IT Staffing services
  • Technology & it Staffing Services
  • Human Resources
  • Marketing y creative BPO
  • Sales y business development staffing
Contact us
  • +1 845-738-5950
  • [email protected]
  • [email protected]
  • 574 State Route 416, Montgomery, NY. 12549 Orange County, NY USA
  • Carrera 53 # 80 - 198, Edificio Torre Atlantica, WeWork, Barranquilla, Colombia
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