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INDUSTRIES WE SERVE

Nearshore teams built around your goals—right-time-zone, bilingual, and cost-efficient

Headquartered in Orange County, NY with delivery teams in Barranquilla, Colombia, VGF Management builds customized nearshore teams that plug into your workflows and scale with your growth. Expect real-time collaboration (same or similar U.S. time zones), bilingual talent, and meaningful savings compared with U.S. hiring.

Cost advantages you can feel: VGF’s nearshore model typically reduces operating costs by 30–50% for many roles, and select IT functions can achieve up to 4× lower production costs—without sacrificing quality.

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Logistics & Supply Chain

Keep freight moving and margins healthy with teams that understand the pace of 3PL, brokerage, and carrier ops in NY and FL.

Typical roles we staff

  • Operations & back office (load entry, POD/BL processing, billing, AR/AP)
  • Track & trace, dispatch support, appointment setting
  • Customer support (phone, email, chat)
  • Sales support: prospecting, lead generation, account management for 3PL/brokerage teams

Why VGF for Logistics

  • Same-day visibility and coverage aligned to Eastern Time
  • Fast, scalable hiring for seasonal peaks
  • Bilingual reps who communicate clearly with shippers, carriers, and customers in real time
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E-commerce & Digital Retail

Delight shoppers and protect margins with responsive service, clean catalogs, and on-point creative—tailored for New York’s retail pace and Florida’s omni-channel growth.

Typical roles we staff

  • Customer experience: returns/exchanges, order status, escalations
  • Back office & data: product uploads, content updates, pricing checks
  • Creative & growth: social media management, content/design, web updates/maintenance

Why VGF for E-commerce

  • Near-real-time coordination on promos, drops, and customer communications
  • Cross-functional pods (CX + catalog + creative) built to your KPIs
  • Continuous optimization with reporting you can act on
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Technology

Ship faster and support users better with nearshore IT talent specialized in helpdesk, software development, and data/automation.

Typical roles we staff

  • IT Helpdesk (L1–L3), systems & network support
  • Software engineering: front-end, back-end, full-stack
  • Data & automation: analytics, RPA, AI-assisted workflows

Why VGF for Tech

  • Eastern-time collaboration with bilingual engineers and support analysts
  • Flexible models (project, dedicated team, contract-to-hire)
  • Proven cost efficiency (up to 4× lower production costs on select tech work)

Healthcare & Insurance Services

Improve member/patient experience and throughput with compliant-minded support teams trained on precision and empathy.

Typical roles we staff

  • Front office & back office: intake, eligibility verification, data entry
  • Member/patient support, appointment setting, translation & interpretation
  • AR support, billing follow-ups, and document management

Why VGF for Healthcare & Insurance

  • Bilingual agents for diverse member populations in NY and FL
  • Process-driven teams for accuracy and turnaround time
  • Scalable coverage for seasonal enrollment or growth initiatives
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Financial Services

Tighten controls, accelerate close, and reduce overhead with specialized Finance & Accounting BPO talent.

Typical roles we staff

  • Bookkeeping (GL, reconciliations, journal entries)
  • AP/AR (invoicing, vendor payments, collections support)
  • Analysts (reporting, variance, forecasting) and credit/collections

Why VGF for Finance

  • Trained on U.S. standards (including U.S. GAAP awareness) and audit-ready routines
  • Blend of dedicated teams and project-based support
  • Clear cost impact while maintaining control and visibility
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Startups

Build smart, stay lean. We assemble cross-functional pods so founders can focus on product and customers.

Typical roles we staff

  • SDRs/BDRs, lead gen, and customer success
  • Ops & admin (back office, CX, appointment setting)
  • Marketing & creative (content, design, web)
  • Tech (helpdesk, dev, data/automation)

Why VGF for Startups

  • Speed from req to ramp; iterate roles as the business evolves
  • One partner for sales, ops, finance, tech, and creative
  • Nearshore savings that extend runway—ideal for NY & FL startup ecosystems
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Why New York & Florida Companies Choose VGF

  • Right-time-zone collaboration: We operate on the same or similar time zone as NY & FL, enabling live stand-ups, faster issue resolution, and tighter feedback loops.
  • Bilingual talent, cultural fit: Colombia’s bilingual professionals integrate seamlessly with U.S. teams.
  • Proven service breadth: Admin & operations, finance & accounting, technology/IT, HR, marketing/creative, and sales/business development—one partner, many solutions.
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How We Build Your Team (Fast)

01
Discovery & Role Design

map processes, KPIs, tech stack

02
Recruiting & Vetting

present top candidates in ~two weeks

03
Onboarding & Playbooks

SOPs, SLAs, and shadowing

04
Live Operations & Reporting

weekly dashboards and optimization loops

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FAQ’s

How does the nearshore model benefit our business?
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Still have questions?

Click here to connect with us and send your inquiries:

Let's Connect!
How fast can you staff a team?

We typically present top candidates within ~two weeks, then onboard in coordinated waves depending on role complexity.

Delivery teams are in Barranquilla and Medellin, Colombia, aligned to Eastern Time, with U.S. presence in Orange County, NY.

We adapt to your stack (CRM, ticketing, finance, and collaboration tools) and provide weekly reporting and SLAs.

Operations, customer support, finance & accounting, sales, marketing, HR, IT helpdesk, software dev, and data/automation.